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  March 22, 2025
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  The Resort

We Begin Before You Arrive

The Resort’s Pre-Arrival Concierge Service.

Most hotel concierges wait for you to arrive. They stand by, ready to assist—if you ask. But at The Resort, your experience begins long before you set foot on the island. Once your reservation is complete through The Resort’s app, our dedicated Member Services Team springs into action, proactively shaping your stay to be effortless and personalized. Drawing from our expertise in luxury hospitality, our team doesn’t just answer questions—we anticipate your needs, ensuring every detail is curated specifically for you from the moment you arrive.

A Holiday Tailored Just for You

What does personalized service truly mean? It means our team works behind the scenes long before your arrival to ensure your experience is seamless and unforgettable. From arranging car services or private charters to stocking your suite or villa with your preferred snacks, beverages, and favorite champagne, each detail is customized.

Perhaps you’d like to connect with local road cyclists or embark on a scuba diving adventure to explore nearby reefs and shipwrecks. Maybe your partner loves orchids, and you’d appreciate one waiting on the dressing table upon arrival. If you’re a book enthusiast, our Book Concierge can visit your room with specially selected volumes. Or perhaps one of our chefs could prepare an exquisite private dinner in your villa. Would you enjoy arriving to your favorite music playing softly, your suite’s temperature perfectly set—or perhaps doors wide open, curtains fluttering in the ocean breeze?

Rejuvenate during your stay with private yoga sessions, personalized training sessions, or even a Peloton delivered right to your suite. Perhaps you prefer a masseuse waiting to help you unwind after your journey.

Looking for Something Truly Special?

Let’s explore beyond the property. Immerse yourself in the lush tropical paradise surrounding us, abundant with edible plants and exotic fruits. We can arrange guided botanical tours through nearby jungles, showcasing Jamaica’s remarkable natural richness. History buffs might enjoy a private session with an academic expert, exploring the cultural landmarks that shaped this vibrant island nation.

Consider extending your experience with a fully-crewed yacht charter, discovering secluded coves and untouched beaches. Whatever your ideal getaway looks like, our Member Services Team will create it exactly as you envision.

Special Occasions Are Our Specialty

Celebrating a birthday or anniversary? We likely already know. Anticipating and preparing for your milestone moments is part of what makes The Resort unique. If it slips your mind, we’ll gently remind you, ensuring no detail is overlooked. From private sunset dinners on the cliffs to custom floral arrangements or champagne toasts on your terrace, we specialize in making your special days memorable.

For an extraordinary experience, consider an exclusive buyout of our boutique Caribbean sanctuary. Whether you’re exchanging vows, renewing them privately, celebrating a milestone event, hosting a business retreat, or planning a private concert featuring your favorite Grammy-winning artist, our team will execute every detail flawlessly. Whatever your dream, let us know, and we’ll bring it to life with the meticulous care and luxurious attention that defines The Resort.

A True Homecoming for Our Members

Members of our Residence Program enjoy an even more seamless experience. Your clothing, toiletries, sporting equipment, and favorite wines—all stored, cleaned, and ready—await in your room before arrival. There’s no check-in process or front desk delays.

Instead, we ensure a graceful, uninterrupted transition from airport to paradise. You’ll be greeted immediately upon arrival, expedited through immigration and customs, and escorted directly to The Resort, where familiar faces—and new friendships—await. Imagine stepping into your favorite suite or villa to find cherished photos from past visits, your favorite beverages chilled, and a welcoming atmosphere that feels like coming home.

Because at The Resort, you’re not simply a guest. You’re part of our community. And we believe your getaway should be more than just a trip—it should be a homecoming to a place that feels made just for you.